Member rights, policies & notices

We may collect the following categories of personal information:

• Identifiers, such as your name, e-mail address, name, IP address, driver’s license number or state identification number, social security number, home or work address, zipcode, and phone number.
• Payment Information. We may collect your payment information as well, but note this is processed by our third-party payment processor.
• Demographic information, such as your age, gender or place of residence.
• Internet or other similar network activity, such as your browser type, domain names, access times and referring website addresses.
• Inferences drawn from other Personal Information, such as your preferences, interests and favorites.

We collect personal information both directly and indirectly from you. Information collected indirectly may include the type of device or software you are using when you connect to the site, which is collected automatically. Information collected directly includes information that you provide, such as your phone number, when you register on our site or contact us for support.

Range Health uses the information collected from and about you in the following way:

• Our primary use of your personal information is to operate the site and verify site users’ identities, making information about your health benefits and health care options accessible to you.
• Range Health may also use personal information when responding to an online inquiry.
• Range Health uses information about your computer hardware and software for the operation of the site, to maintain quality of the site, and to provide general statistics regarding use of the site.
• Range Health also uses information about page visits, views, and session length to improve the overall website experience and determine which areas of service are most important to website users.

Range Health does not sell personal information to third parties. We may share your personal information with the following categories of third parties and for the following reasons:

• Service providers: Range Health may share data with trusted third party service providers for example to help us perform statistical analysis, send you email or postal mail, provide customer support, or process payments. All such third parties are prohibited from using your personal information except to provide these services to Range Health, and they are required by contract to maintain the confidentiality of your information.
• In the course of any reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.
• Range Health will disclose your personal information if required to do so by law or regulation, or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Range Health; (b) protect and defend the rights or property of Range Health; or (c) act under exigent circumstances to protect the personal safety of users of Range Health or the public.

We are committed to protecting the privacy of children. This site is not intended or designed to attract children younger than 13. We do not collect personal information from any person we know is a child younger than 13 without parental consent. If we find out that we have collected Personal Information of any child under 13 and do not have parental consent, we will delete it.

Cookies are small files placed on your computer’s hard drive by your Internet browser. We use “cookies” to help personalize your online experience. We, and third parties we allow, may use session cookies or persistent cookies. Session cookies only last for the specific duration of your visit and are deleted when you close your browser. Persistent cookies remain on your device’s hard drive until you delete them or they expire. We do not sell this information to any third-parties. Different cookies are used to perform different functions, which we explain below:

• Essential: Some cookies are essential in order to enable you to move around our site and use its features, such as accessing secure areas of our site. Without these cookies, we cannot enable appropriate content based on the type of device you are using.
• Browsing and functionality: One of the primary purposes of cookies is to provide a convenience feature to save you time. Browsing and functionality cookies tell the Web server that you have returned to a specific page. For example, if you register with the site, a cookie helps Range Health to recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as billing addresses or your phone number. When you return to the site, the information you previously provided can be retrieved.
• Analytics: We use analytics cookies to measure how you interact with our site and to improve your user experience. In particular, we use Google Analytics and a Digital Adoption Platform.(DAP). To learn more about Google Analytics privacy practices and opt-out mechanisms, please visit the Google Analytics Security and Privacy Principles page at support.google.com/analytics/answer/6004245?hl=en. Google also provides a complete privacy policy and instructions on opting-out of Google Analytics at tools.google.com/dlpage/gaoptout.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the site.

We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. Third parties may be able to collect information, including Personal Information, about your online activities over time and across different websites or online services when you use the Services. You may opt out of online behavioral ads at aboutads.info/choices. You also may limit certain tracking by disabling cookies in your web browser.

Our site contains links to other websites outside of our organization. These websites have their own privacy and security procedures and therefore Range Health cannot take responsibility for the privacy, security or content of other websites. These links are provided as additional resources for our members and access to these sites is done at users’ own risk. Range Health encourages you to review the privacy statements of websites you choose to visit from our site so that you can understand how those websites collect, use and share your information.

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Personal information is sent to us via encryption technology called Transport Layer Security (TLS) and stored in a secured database. When contacting Range Health via email or other electronic means, please remember that information will pass through private and public networks, which can have varying levels of security, so use good judgment in what information you share.

We reserve the right to change this Privacy Statement from time to time. When we do, we will also revise the “Last Updated” date at the bottom of this Privacy Statement. If we make material changes to the Privacy Statement, we may choose to notify you more directly, such as by placing a prominent notice on our websites or via email at the email address we have on file for you. We encourage you to periodically review this Privacy Statement to keep up to date on how we are handling your personal information.

If you have identified a potential Range Health website security vulnerability or have any questions related to the security or technical features of our website, please email us via secure email at security@rangehealth.com.

If you have questions about this privacy statement, the practices of this site, or your dealings with this website, contact Range Health at RHMemberServices@rangehealth.com or by calling 1-877-488-7788.

For information regarding how Range Health uses and discloses protected health information under HIPAA, please visit our Notice of Privacy Practices.

Statement of disclosure

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SITE. IF YOU USE THIS SITE, YOU HAVE ACCEPTED THESE TERMS AND CONDITIONS OF USE.

This Range Health Internet website is intended to provide information to the customers and healthcare providers of Range Health about healthcare coverage, products and services available through Range Health. It is not meant to replace professional medical advice, diagnosis, or treatment. It is your responsibility as the user of this website to obtain the advice of physicians and other health care providers for complete information regarding your healthcare. It is also your responsibility to contact an insurance agent to obtain complete information regarding the health insurance options available to you. You assume full responsibility for using the information at this website and you understand and agree, by using this website that Range Health is not responsible or liable for any claim, loss, or damage resulting from your use of this website.

This site is owned and operated by Range Health. By using this site, you agree that Range Health may monitor your activity on this site at any time, and may use the results of its findings without limitation. You may download the information found on Range Health’s website for your own personal, non-commercial use, and to conduct business with Range Health and its healthcare providers and brokers/agents, provided you keep intact all copyright, service mark and other proprietary notices. Any other use without the prior written consent of Range Health is prohibited. No intellectual property or other proprietary right is transferred or licensed via this website, unless specifically expressed. Any unauthorized use or modification of information contained on this website is a violation of Range Health’s copyright, service mark and other proprietary rights.

Range Health shall not be liable, under any circumstances, for any claim, expense, damage or loss of any kind, including but not limited to, any direct, indirect, incidental, special, consequential or punitive damages that result from your use, misuse or inability to use this website. You agree to indemnify and hold harmless Range Health and any of its affiliates and business partners from any liability whatsoever, including but not limited to damage to intellectual property rights arising from the alteration, publication, downloading, uploading, use or misuse of the information contained on this website. If you are not satisfied with the information contained on this website, your sole and exclusive remedy is to discontinue use of this site.

While Range Health intends to use its best efforts to update the information contained on this website, Range Health has no obligation to do so. Consequently, the information contained on this website, including information regarding Range Health’s contracting or covered providers, may be out of date at any given time. The availability of benefits under your insurance policy may be affected by the status of the provider you select.

Range Health may change or update the information on this website at any time, without notice. It is your responsibility to call Range Health’s customer service department to verify provider information, product information and any other information contained on this website before using the information or seeking treatment or services. Range Health may modify the products described on this website at any time without notice. RANGE HEALTH MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY OF THE INFORMATION CONTAINED ON THIS WEB SITE. RANGE HEALTH ASSUMES NO LIABILITY FOR ANY ERRORS OR OMISSIONS CONTAINED ON THIS SITE. THE INFORMATION ON THIS WEB SITE IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

This Range Health website provides links to Internet websites maintained by third parties (third party sites). Range Health does not control the information, products or services contained on third party sites and assumes no liability for the information found on such sites. When you leave this website, by using a link provided by Range Health for your convenience, or by specifying your own destination, Range Health accepts no responsibility for the content, products or services provided at non-Range Health websites. Range Health’s website may also contain information obtained from third parties (third party information). RANGE HEALTH PROVIDES THE THIRD PARTY INFORMATION CONTAINED ON THIS WEB SITE AS IS AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Range Health owns and operates this website from its corporate office in Meridian, Idaho, United States of America. Any legal dispute arising from the content, operation or use of this site will be governed by the laws of the state of Idaho. Range Health makes no representation that the materials on this site are appropriate or available for use in other locations. If you use this website in other locations, you are responsible for compliance with local laws in your area.

This agreement is effective upon use of this website and remains in effect until terminated by either party. You may terminate this agreement at any time by permanently discontinuing your use of this website and destroying all materials obtained from this website. Range Health may terminate this agreement without notice, if Range Health finds, in its sole discretion, that you have failed to comply with the terms and conditions of this agreement. The provisions titled “Restrictions on Use of Web Site Materials,” “Limitation of Liability,” and “Links to other Web Sites,” shall survive any termination of this Agreement.

Range Health is committed to receive high-quality care. Through our Quality Improvement Program, we look for ways to better support our member’s health and their experience with us. Each year, we review the program to identify what is working well and strategize about ways we can improve.

Range Health reviews, investigates, tracks, trends and takes action on concerns about the quality of care and/or quality of service received. If you have a concern about quality of care or service, please call Range Health Customer Service at 833-574-6031

HEDIS® is a standardized set of quality measures used to evaluate health plan performance and improvement. Using HEDIS measures helps Range Health identify opportunities to improve preventive care, chronic condition management, and other services that support better health outcomes for members. Because health plans use the same measures, HEDIS® also provides a consistent way for members, providers, and regulators to compare quality and track progress over time.